Understanding Conflicting Business Decision-Making Styles

Episode Transcript

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Hello, everyone. Welcome to another edition of the Empowering Entrepreneurs Podcast. I’m

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Glenn Harper. Julie Smith. You look like you’re ready to roll.

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Well, you don’t know what question I’m gonna ask. I know you’re over there like,

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ooh, where’s this gonna go? And what’s going on? Speed round. I don’t know what’s

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gonna happen. I’ll do my best. Forget the rest. So I think it’s.

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So one of the things I think we should address that’s probably happens to a

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lot of entrepreneurs or entrepreneurs and their leadership team, their board

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team, their centers of influences, is how do

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you manage different styles?

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So I don’t know if anyone’s picked up on it or not, but Glenn and

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I are drastically different when it comes to making decisions or getting

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from point A to point Z.

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Generally, I will burn it down from B to Y. So

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just look out. And he’s over there meandering, trying to water B to

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flower. And so C is going to eventually come up and be great.

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And I’m at Z like, I burned the road down. Are you coming?

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She’s always at the finish line. I’m just trying to get to the next step

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here. But very methodical. No, there are two different styles,

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and again, I think it depends. There’s these personality

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traits tests you can take, and I’m like, strongly on one

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side, you’re strongly on the other, literally on opposite ends. But

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it’s all about. It’s where you came from, what your style is that

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you learned, whether you come from big business or small business, whether

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you’re a more of a nurturer solving

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a problem, or you’re like this get it done type of thing. Those are two

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different. There’s multiple styles to get there. Neither one is wrong and

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neither one is right. It’s just the circumstances dictate. Sometimes you got

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to go in there with a tank, and sometimes you got to go in with.

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You know, I mean, I would always go in with a tank unless there was

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someone beside me holding back my tank. So let me be clear about that one.

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Always hiding the gas cans. But I think, you know,

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to put an analogy out there, like, I will throw a grenade and then figure

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out how to pick up the pieces. Like, I’m never afraid of what will happen

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because if someone has wronged me, not done right, or I feel like

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something is coming, I will gladly take and throw

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the grenade and figure it out afterwards. Like, I just always have this

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feeling of it’s all going to be okay. I’ll be able to pick it up.

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I’ll figure it out, right? Even. Even sometimes when I’m saying like, okay, let’s throw

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the grenade. And he’s like, okay, well, what about xyz? And I’m like, we’ll figure

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it out. He’s like, no, what is the plan? I don’t necessarily know what X,

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Y and Z will be that’s going to about to blow up, but I will

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figure it out. Meanwhile, he’s over there

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polishing the grenade in hopes that we never have to throw

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it. Sometimes a grenade is helpful, like

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horseshoes and hand grenades is very helpful. And other times

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we might not to get so messy. And. And it just depends on the circumstances.

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And again, it’s just different perspectives to come at the certain problem. And

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all of the entrepreneurs out there have these same things. Sometimes you get so

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ticked off you were wronged and you just want to go out and just fight,

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fight, fight and blow it up. And other times you’re like, man, I

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see this thing happening. I hope it doesn’t go that way. I’m going to try

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to nurse it along a little bit and see if I can right the ship

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and bring it back. Sometimes you do and sometimes you don’t. Different

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styles. There’s no absolute for all of them for anything. It’s just

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those are the two styles you’re going to have. But I believe

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in the good of people, and I will give probably

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too much rope and too much benefit of the doubt, and

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it generally will come sometimes bite me in the butt. But a lot of times

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it’s turned out really, really well because I believe in the

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good of people. But sometimes if I see it coming straight at me, okay, we

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got to fight. But it’s just hard to tell. We don’t know as entrepreneurs,

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everybody’s attacking you at once. How do you know you can’t throw grenades at

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everybody? I mean, I don’t see why you only have so many. They only give

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you so much. I just feel like we’re in the sandbox, right? And like, as

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an entrepreneur, I’m playing in my sandbox, for instance.

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And if someone’s going to enter into my sandbox and they’re not going to enter

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it in nicely, I have to defend my sandbox.

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And if someone’s going to enter into my sandbox

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willingly, like, I feel like it’s no holds bar grenades are coming.

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I mean, I don’t disagree with you. It depends on where the assault’s coming from.

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But again, this is good for all Siderepreneurs is

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the facts and circumstances, how you feel about things, the strength of

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the enemy coming at you. You don’t even know what that is until you are

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engaged. And sometimes they sneak up on you, right? They just pop out of the

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way. But I think what we’ve learned to do. So if there’s anything that

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the listeners can learn from is I

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may now pause before I send the grenade, and I

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may go explain him. About to throw this grenade, and

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you pull it, and you’re holding it away from me, and I’m like, give me.

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Let me get that. And you’re like, no, no, no. And I’m like, hold. Give

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me. Let me just try to solve this thing. And then you’re like, I’m ready.

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I’m ready. And then you’d launch it. And I think what we’ve learned is like,

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that yin and yang. So, like, I may be ready to launch the grenade, but

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I may give him a moment to see if he can

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have a conversation that will allow the

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situation to get out of my sandbox, per se,

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and continue to let us play. And I think there’s moments in

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time where he realizes that there’s no conversation that can be had that can

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bring this person out of my sandbox, I guess, or out of our

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sandbox. And so, you know, he’s like, okay, go for it,

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Julie. Just do whatever you got to do. Just don’t tell me, you know, I

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summon the Kraken and it happens. But I think we’ve learned

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each other. I think the point is this is you have to learn each other’s

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style when it comes to conflict and resolution and

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be able to say, okay, here’s the conflict, and here’s my

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resolution. And then to be able not just to hear him, but listen and

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hear him say, here’s. Here’s how I see this conflict, and here’s how I see

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this resolution. Okay, which way are we going to try first? Because

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oftentimes it’s one of us navigating that road.

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And which one are we going to try? He may see some roadblocks

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that, while I’m burning it down, never would have saw that coming my way. And

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I may say, there’s no way your conversation is going to work. You know, what

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have you. And so being able to have that conversation

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and come to a conclusion, you know, of course, I don’t really want everyone

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to burn it down and throw grenades at every single thing. It just feels like

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as an entrepreneur, you never know who’s coming at your Sandbox and

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from which way. And so you’re just defending something, but being able

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to understand that conflict resolution

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and having that person to be able to maybe take you from.

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It’s DEFCON 1, right? DEFCON 1 is the best. I think the lower the DEFCON

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is the worst. Yeah, I always thought it was higher, but maybe DEFCON 10 meant

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I was at peace. I don’t know. Anyway, figuring out that DEFCON and

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being able to talk you off the ledge, per se, or sleep

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on it or think about it, I think is really important. Whether that’s

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a business partner, whether that’s your spouse, whether that’s some random

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friend that’s a really great listener, a therapist that you have. Whatever it is, I

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think it’s being able to. It’s all about this listening she’s talking about. She’s got

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to listen, talk less, listen more, talk less, listen more.

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And to the point is, remember, there’s this problem

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that is a person, place, or thing, a product, service. There’s a

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problem that’s coming at your organization or you or your

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staff or whatever. Either something’s coming in or something’s trying to go

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out, and you’re just trying to solve the problem. The hardest thing

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is to identify what is the problem and knowing that you

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are not the problem. Right. I’m never the problem. And your peacemaking skills and

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knowing what the problem is, but really, what is an amicable. What is

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the easiest solution to have? And sometimes it’s a grenade,

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and sometimes it’s a little soft soap to try to solve the issue. It

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just got to. You’ll learn that as you navigate as being an entrepreneur. Yeah, I

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think good lessons, because call me if you want to burn it down. Call him

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if you want to have a good, calm, peaceful conversation. I got monster grenades.

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I just don’t really want to use them unless I have. Just kidding. Just kidding.

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Do have a flamethrower. Well, there’s another great edition of the Empowering

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Entrepreneurs Podcast. I’m Glenn Harper. Julie Smith.

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